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News

These are the headlines from some of the web sources that I follow.

  • Clear Knowledge Management Roadblocks with This Diagnostic Tool
    The knowledge management (KM) concept has been kicking around for over 20 years now, to the point where I thought we were permanently lingering in a post-hype disillusionment phase.  But lately I've seen it creeping back into business cases for collaboration tools and digital workplaces. Continue reading...
  • How Robotic Process Automation Fits in Your Contact Center
    Automation has introduced efficiency throughout enterprises for decades now.  One example comes from the world of customer service. Contact centers have long embraced automation in the form of Interactive Voice Response (IVR), much to the dismay of their customers. Continue reading...
  • Separating the Growth Hacking Myths from the Realities
    When growth hacking first emerged, some thought it would remain the domain of Silicon Valley insiders.   Instead, it blew up when the runaway success of early growth hacking advocates like Facebook became clear. Continue reading...
  • What Happens When Text Mining and Search Converge? Document Analytics
    The worlds of search and text mining are moving closer together and creating a new market sector as a result. And law offices — among other sectors — are reaping the benefits. Continue reading...
  • Evidence, Not Ego, Must Drive Digital Transformation
    On a hot and dusty day in Afghanistan, a group of men sat admiring patterns.  “Don’t like that one,” said the defense minister. Those around him nodded in agreement. “Don’t like that one, nor that one, nor that one either.”  The defense minister was hard to please. Continue reading...


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