News

These are the headlines from some of the web sources that I follow.

  • Box Adds Google Cloud Vision for Image Recognition, More News
    Box moved a little deeper into the digital asset management space this week with the announcement that it's adding Google Images search technology to its platform via the Google Cloud Vision API. Continue reading...
  • Identifying the Missing Link in Remote Working Strategies
    IBM announced it was ending remote working for US employees in February. At the time some speculated it was just thinly veiled layoffs in disguise.  Whether the measures helped Big Blue or not is a matter of speculation, but they fed into an ongoing debate about technology, remote working Continue reading...
  • Marketo Survey: Websites, Email Still Rule Consumer Engagement
    Chatbots, artificial intelligence, machine learning and virtual and augmented reality may be all the rage in digital experience, but websites and email remain the most common points of engagement between consumers and businesses. That's at least one of the findings in Marketo's "The State of Engagement" report  (registration required). Continue reading...
  • Evergage Lands $10M Funding Round, Episerver Hires New CIO and More News
    Evergage, a Somerville, Mass.–based SaaS personalization platform, has secured $10 million in Series C funding to double down on its customer experience. The round — which brings Evergage's total venture funding to $31.5 million — was led by Arrowroot Capital, with participation from previous investors G20 Ventures and PJC. Continue reading...
  • How to Make the Most of Your Contact Center Data
    Your company’s contact center is more than just a hotline for fielding customer questions or complaints. And if you're still viewing it that way, it’s time to say goodbye to that outdated perception. Contact centers are your hub for delivering outstanding customer service. Continue reading...
  • Cracking the Collaboration Nut Takes More Than Tools
    To communicate or to collaborate? That is the question for the digital workplace. But for companies, it isn't a binary choice. It's more along the lines of, "How, when and why do we communicate and collaborate in the workplace?" Carrie Basham Young, Talk Social to Me founder, spends a lot Continue reading...


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